Career Profile
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IT Engineer 2nd Line
Average Salary: Up to £30k + Unique Benefits + Hybrid Working
This is a career profile and not an available role. This page helps you understand what is required of you, what skills you might need and what employment package you can expect of this type of role.
If this type of role is interesting to you, you can register now and input your CV details to be notified when something becomes available.
Are you an experienced 2nd Line Engineer looking to join an award-winning and growing IT business based in Exeter? They offer an array of unique benefits to their employees on top of training and career development to help you thrive in your role. You will need to be competent in 2nd Line Support to join this expanding team and support with your extensive knowledge. In return, you will also have the opportunity to work from the comfort of your home for the majority of the working week.
With a great salary and an interesting host of benefits, the role would be a great career move for someone looking to expand their knowledge.
Other benefits include:
- 31 days holiday (including bank holidays),
- cycle to work scheme,
- company pension,
- regular social and fundraising events
- modern offices with pool tables and retro games.
There is also good scope for progression within the company for the right candidate.
Responsibilities for this 2nd Line Engineer role:
- Acting as a knowledgeable point of contact for customer technical/2nd Line issues, when required
- Show an extensive understanding of Office 365 and operating systems to be able to deal with a range of customer incidents
- Progressing or resolving proactive alerts according to SLAs
- Develop and maintain the existing customer base
2nd Line Engineer Requirements:
- Experience working in an IT support role to a 2nd line level
- Experience working with Microsoft, ideally with experience of Office 365
- Ideally, Microsoft Certified but not essential
- Full UK Driving license
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