Career Profile
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Customer Service Manager Job Profile
Average Salary: £30,000
This is a career profile and not an available role. This page helps you understand what is required of you, what skills you might need and what employment package you can expect of this type of role.
Customer Service Manager Job Description
As a Customer Service Manager, you will be responsible for handling customer queries and working on improving customer service procedures. You could manage a customer care team and develop their skillsets to progress their career. You will ensure high performance from the team and good customer satisfaction.
Customer Service Manager Average Salary Expectations
The average salary for a Customer Service Manager in the South West is around £30,000. This can range from £25,000 to £35,000 depending on factors like experience, location, industry and company size.
If this type of role is interesting to you, you can register now and input your CV details to be notified when something becomes available.
- Manage and supervise the customer care team and develop skillsets through recruitment and training
- Monitor and analyse KPIs and improve customer service procedures
- Liaise with the development team regarding customer requirements
- Use platforms like ZenDesk, Shopify or ERP Khaos to monitor queries and solve problems
- General office admin duties and management of the email service desk
- Previous experience in customer care and great communication skills
- Self-motivated with excellent organisation skills and ability to multi-task
- 3 years’ experience in a customer service background
- Excellent team ethic and experience with motivating colleagues
- Confident and proactive self-starter with a commercial mindset and ability to learn on the job
Your Contacts
Georgia Parkhouse
Senior Recruitment Consultant
Apply for this job
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