Customer Services Jobs in Devon & the South West

Introduction to the Customer Services sector

Customer Services is a vital aspect of many businesses, providing support and assistance to customers and clients. This sector is responsible for maintaining customer satisfaction and working to build a loyal customer base.

As technology evolves, customers expect quicker response times and have higher expectations for service. Meeting these expectations can be challenging, which is where good quality candidates in customer services can help businesses succeed. This sector is continually monitoring behaviour of customers, reviewing ways to optimise their processes and adopting new technologies to improve efficiency.

Find a role in Customer Services

This sector has lots of opportunity for growth and movement. Opportunities include working as a Customer Care Specialist, Customer Experience Associate, Client Relations Manager, Customer Service Assistant, Technical Support Representative and more. Customer Services roles are often available in both retail and office settings, on a permanent and temporary basis.

To succeed in Customer Services you should aim to have strong communication skills, in person, via phone and email, and be an active listener to understand customers concerns and problems. You should be an empathetic person with a high level of patience. Time management and attention to detail are also key for these roles.

Hiring for Customer Services roles

Like all of our sectors, we work closely with hiring managers at each business to understand your requirements, needs and assess cultural fit. Whether you know exactly the type of person you’re looking to hire, or you want to lean on our expert insight, we work closely with established teams or as an outsourced recruitment partner to help you find the right person.

All candidates go through our assessment process to ensure they meet the skills and requirements for your role, and we get to know all of our candidates on a personal level, so that we know everyone we recommend could be a great fit for your business.

If you are looking to hire into Customer Services roles in the South West, simply get in touch.

Common interview questions for Customer Services roles

Can you describe your previous experience in customer service?
How do you handle difficult situations?
How do you ensure you understand your customer’s needs?
What do you think makes a good customer service representative?
How do you handle feedback from customers or managers?
What software or tools have you used?
Can you describe how you would approach a customer with a language barrier?
What do you think is key to building strong relationships?

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