Career Profile
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Receptionist Job Profile
Average Salary: £20,000
This is a career profile and not an available role. This page helps you understand what is required of you, what skills you might need and what employment package you can expect of this type of role.
Receptionist Job Description
Receptionists are the first point of contact for visitors to a company, and they play a crucial role in creating a positive impression of the organisation. They greet and assist visitors, answer phone calls and emails, and perform administrative tasks such as scheduling appointments, managing front of house and correspondence.
Receptionists must have excellent communication and interpersonal skills and be able to multitask in a fast-paced environment. They are often the face of the company and must be friendly, professional, and able to handle a variety of situations with tact and diplomacy. Receptionists are employed in a wide range of industries, including healthcare, hospitality, and finance, among others.
What does a Receptionist do?
A receptionist is an administrative professional who manages the flow of people and information at the front desk of a business or organisation. They handle phone calls, emails, and visitors, schedule appointments, maintain a clean and organised reception area, and provide general administrative support. Receptionists work in various industries and require excellent communication and customer service skills, as well as organization and efficiency.
Receptionist Average Salary Expectations
The average salary expectation for a receptionist in the UK varies depending on factors such as location, industry, and level of experience. However, the average salary for a receptionist in the UK is between £19,000 and £25,000 per year. However, salaries can increase up to £30,000 for those with more experience or working in certain industries. Senior or specialised receptionist roles may command even higher salaries.
Receptionist Job Overview
A receptionist plays a crucial role in creating a positive first impression of the company by welcoming visitors, clients, and employees to the office. They are responsible for answering phone calls, scheduling appointments, responding to emails, maintaining the filing system, and helping employees and visitors. Additionally, they may order office supplies and ensure that the reception area is clean and presentable. The receptionist works closely with other members of the administrative team and other departments within the company to ensure that everything runs smoothly and efficiently.
Receptionist Interview Questions
- Tell me more about yourself. Are there any areas of your CV you would like to discuss?
- What experience do you have working as a receptionist?
- What skills do you possess that make you a good fit for this role?
- How would you handle a high-pressure situation such as a busy phone line or a disgruntled client?
- Can you walk me through how you would greet and welcome a client who walks through the door?
- How do you prioritise tasks, when you have multiple tasks to complete in a short period of time?
- Can you tell me about a time when you went above and beyond for a customer or colleague
- What is your experience with using various office equipment, such as printers and copiers?
- How do you handle confidential information?
- How do you maintain a positive and professional attitude in your work, even when dealing with difficult clients or situations?
If this type of role is interesting to you, you can register now and input your CV details to be notified when something becomes available.
- Greeting visitors.
- Answering and directing enquiries in-person or by telephone and email.
- Managing colleague appointments and bookings.
- Handling mail and deliveries.
- Maintaining a clean and organised reception area.
- Providing information to visitors, customers or clients about the company, its products, or services.
- Taking messages and passing them on to the appropriate person.
- Processing payments, handling cash, cheques, or credit card payments.
- Monitoring, ordering and managing office supplies.
- Managing office equipment like printers, scanners, and copiers, and arranging for maintenance or repairs as needed.
While formal qualifications are often not required for receptionist roles, some employers may prefer candidates with relevant experience or qualifications, such as administration, hospitality, or customer service. Additionally, some receptionist roles may require security clearance or a background check, depending on the nature of the organization.
Professionalism: A receptionist is often the first point of contact for customers or clients, and it's important that they present themselves in a professional manner.
Strong Communication Skills: Receptionists need to be able to communicate effectively with clients, customers, and other employees. They should be able to listen actively and communicate clearly and professionally, both in person and over the phone.
Organisational Skills: Receptionists are often responsible for managing appointments and schedules, handling paperwork, and keeping the reception area organised. They need to be able to multitask, prioritize tasks, and manage their time effectively.
Problem-Solving Skills: Receptionists often encounter unexpected situations and need to be able to think on their feet to resolve issues quickly and effectively.
Adaptability: Receptionists need to be adaptable and able to handle change. They should be able to work well under pressure and in a fast-paced environment.
Positive Attitude: Receptionists should have a positive attitude and a willingness to help others. They should be enthusiastic about their work and approachable to clients, customers, and other employees.
Your Contacts
Georgia Parkhouse
Senior Recruitment Consultant
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Heidi Luke
Senior Recruitment Administrator
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