In March 2020, businesses were thrown into turmoil, facing situations no leader had ever faced before. Overnight, teams were forced to work remotely, and businesses lost huge sums of revenue. In the following months, mental health began to decline, redundancies spiked, 11.7 million people were furloughed and leaders were leaning on HR more than ever before in an attempt to keep their heads above water and to ensure that their teams felt supported in this incredibly turbulent time.